Frequently Asked Questions

 

Do I need to have an account to book Car?
No, you need to have an account to create a booking. You can give us your contact details and make a booking as a guest.

Can I return the car at a different location than where I received it?
Yes, you can receive the rental vehicle at one location and return it at a different location, free of charge. For instance, if you wanted to receive the car at our Delams 33 office and at the end of the rental return the car at the aiport (or the other way around), the fee is $0.00 USD. Most rental company charge a fee.

How much is the deposit?
The deposit is between $500 and $2500, depending on the vehicle model and insurance provisions. At the start of the rental we authorize your card for the deposit and the rental amount. At the end of the rental, we release the deposit back to your credit card.

Can I use my Debit Card?
Yes, but some Debit Cards may vary for deposit hold releases. Please contact your Bank for more information.

How old do I have to be?
The minimum rental age is 18 years. However, if you are between 18 and 21 years, the deductibles on CDW and theft insurance are doubled.

Can the car leave the country?
No, as of today we will not authorize our car to leave Haiti, but if intend to go to the Dominican republic we can pick up the car from at the border and you can cross over and rent a car there.

What happens if the rental vehicle experiences mechanical difficulties?
If your rental vehicle experiences mechanical issues, just contact us with the supplied cell phone (from anywhere there is cell phone coverage) 24 hours a day! We will either send you a replacement vehicle, or have a mechanic resolve the issue on the spot. Our main goal is to get you back on the road as fast as possible.

Do you deliver car outside of Port-au-Prince?
Yes we will deliver a car anywhere in Haiti, but it will cost you extra. Please call us to discuss the fee.